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Privacy and cookie policy

PlatinumWasser understands that you care about your privacy and care about how your personal information is used and shared online. We respect and value the privacy of everyone who visits ("our website") and only collect and use personal data as described in this document and in accordance with our obligations and your rights under the law.

This privacy and cookie policy explains how our organization uses the personal information we collect from you when you use our website.

This privacy and cookie policy applies only to the use of our website. Please note that we have no control over how your information is collected, stored or used by other websites and we encourage you to check the privacy and cookie policies of those websites before providing any information to them.

What data do we collect?

Depending on how you use our website, we may collect some or all of the following personal and non-personal information:

Personal data: name and surname,

Contact details: telephone number, e-mail address,

Demographic information: geographic location,

browser type and version, operating system,

Behavior on the site: the referrer, your activity on our site, your exit page.

How do we collect your data?

You provide PlatinumWasser directly with most of the data we collect. We collect and process data when:

You use or browse our website using browser cookies,

If you send an inquiry via the contact form available on our website.

How do we use your data?

We process your data safely and lawfully, no longer than necessary. We collect them to:

provide and manage your access to our website,

personalize and customize your experience on our website,

process your inquiries,

to research the market,

Analyze the use of our website and collect feedback so that we can constantly improve our website and user experience.

Please note that third party providers such as Google Tag Manager, Google Analytics, Google Ads, Google Fonts, You Tube, Linked In, Microsoft and Facebook, whose services we use, may use third party cookies as described in the section "How do we use cookies? " below. More information on how to control cookies can be found in this section. Please note that we do not control the activities of these third parties or the data they collect and use, and we advise you to read the privacy policies of these third parties.

How do we store your data?

Data security is very important to us and to protect your privacy, we have put in place appropriate measures to protect and secure the data collected through our website.

We store your data securely at our headquarters in Germany / on our servers in Poland, in e-mail and CRM systems, protected by passwords.


We may use your data for marketing purposes (e.g. contact you by e-mail or telephone to obtain information, news and offers regarding our products or services). However, we will not send you unsolicited marketing or spam messages.

If you have opted in to receiving marketing materials, you can always opt-out at a later date. You have the right to prevent any contact for marketing purposes at any time using the PlatinumWasser form. If you do not wish to be contacted for marketing purposes, please send us a message to

What are your data protection rights?

We want to make sure that you are fully aware of all your data protection rights. Each user of has the right to:

You have the right to ask us for copies of your personal data.

You have the right to request the correction of any information that you believe is inaccurate. You also have the right to ask us for complete information that you believe is incomplete.

You have the right, under certain conditions, to request PlatinumWasser to delete your personal data.

You have the right to request that we restrict the processing of your personal data under certain conditions.

You have the right to object to the processing of your personal data by PlatinumWasser under certain conditions.

You have the right to request that we transfer the data we collect to another organization, under certain conditions, or directly


If you submit a request, we have one month to respond. If you wish to exercise any of these rights please contact us at or write to us at PlatinumWasser, Wasserhaus Deutschland GmbH, Ahorn-Strasse 24, D - 14482 Potsdam, Deutschland.

What are cookies?

Our website may place and access some of its own cookies on your computer or device. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may automatically collect information from you through cookies or similar technologies. All cookies used by and on our website are used in accordance with the applicable EC and GDPR directive.

Before cookies are placed on your computer or device, you will see a pop-up asking for your consent to these cookies. By consenting to cookies being placed, you enable us to provide you with the best experience and services possible.

If you wish, you can object to the placement of cookies; however, some features of our website may not function fully or as intended.

How do we use cookies?

First-party cookies are placed directly by us and only used by us. We use cookies to facilitate and improve the use of our website and to offer and improve our products and services. We carefully selected these cookies and took measures to ensure that your privacy and personal data are protected and respected at all times.

By using our website, you may also receive certain third party cookies on your computer or device. Third party cookies are files placed by websites, services and / or parties other than us. Our website uses third party cookies to access YouTube and share content via social networks such as Facebook and Linked In.

We also use cookies to create visit statistics, including: how many people have visited our website, what type of technology they use, how long they spend on the website, what page they browse, etc. This helps us to continuously improve our website.

These analytics programs (e.g. Google Analytics, Microsoft Clarity) also inform us anonymously how people came to this website and whether they have visited it before, which allows us to better understand how our website is being used. It enables us to improve our website and the products and services offered on it.

What kind of cookies do we use?

We use the following types of cookies:

Functional cookies - we use them to recognize you on our website and remember your previously selected preferences. This may include your preferred language and the location you are in. A mixture of first party and third party cookies is used.

Advertising cookies - we use them to collect information about your visit to our website, the content you are viewing, the links you use, and information about your browser, device and IP address. We sometimes share certain limited aspects of this data with third parties for marketing purposes. We may also share online information collected through cookies with our advertising partners. This means that when you visit another website, you may see advertisements based on your surfing behavior on our website.

How to manage cookies

You can usually disable cookies by setting your browser to not accept cookies. However, if you do so, some features of our website may not function fully or as intended. Cookies allow us to constantly improve our website and make it better and more useful for you.

Changes to our privacy and cookie policy

PlatinumWasser regularly checks its privacy and cookie policy and publishes any updates on this page. This Privacy and Cookie Policy was last updated on September 6, 2021.

How to contact us

If you have any questions regarding the privacy and cookie policy of PlatinumWasser, the data we hold about you, or if you wish to exercise your privacy rights, please do not hesitate to contact us at PlatinumWasser, Wasserhaus Deutschland GmbH, Ahorn-Strasse 24, D - 14482 Potsdam, Deutschland or send us an e-mail to